Mark III Employee Benefits is committed to providing the best benefits possible to our employer groups and their employees. As people and businesses around the world deal with the spread of the novel Coronavirus (COVID-19), Mark III Employee Benefits is also taking measures to protect our groups, workforce, and ensure availability for service needs.
To that end, Mark III Employee Benefits is undertaking internal analysis and contingency planning to continue our service to you even if school systems, government entities, or transportation networks shut down. Through these contingencies, we look forward to ensuring uninterrupted business continuity for you and for us. We also apologize for and appreciate your understanding in case of any momentary disruptions in providing you service and help.
Furthermore, we have confirmed with our carriers that they all have contingency plans in place, and they have assured us of their continued operation with no disruption to service, including the processing of claims.
Our workforce also has the ability to work remotely if absolutely necessary and can continue answering benefits questions, file claims, and elect/change benefits. We have already implemented the following additional support options:
- Call Center Support: We have systems in place to continue customer support including enrolling new hires, life event changes, claims questions, etc. over the phone. If this becomes necessary, your account manager can provide you with the information needed through our toll-free line.
- Online Self-Help: Basic benefits questions may be able to be answered on your benefits microsite which can be found at https://mymarkiii.com
For those clients in open enrollment season:
We are setting up the following enrollment options if our benefits counselors cannot meet one-on-one:
- Call Center Enrollment: We have systems in place to accept enrollments and changes over the phone. Our licensed benefits counselors will be able to discuss benefits with employees and take elections and changes over toll-free lines.
- Online Self-Enrollment: Our systems also have the capability of being opened for employees to self-enroll or make changes to their benefits.
- Rescheduling Enrollment Dates: There is also a possibility to reschedule some of the enrollment dates once the pandemic subsides as long as this occurs prior to the plan year effective date.
To help communicate these options to your employees, we can provide a communications packet you can distribute via email or social media when needed.
Continue to collaborate with your account manager as this situation evolves, as they will remain your primary contact to assist your needs.
If you have any questions or concerns, please let us know.
Thank you again for your partnership, we look forward to continuing to serve your needs!